These terms and conditions, and all Returns and Delivery Policies, will apply to your purchase of any products/s from the MOUCA website and form a legally binding contract between you and MOUCA. Your acceptance of the terms and conditions is given when you purchase goods from us.
The terms and conditions may change throughout time. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend our services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. This Website also contains links to other websites, which are not controlled by MOUCA and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
You are responsible for the confidentiality of your login details, password and all other information provided.
QUALITY & CARE
All of our items must pass a thorough quality checking process before they are deemed suitable for retail. In the unlikely event of a manufacturing defect, please report to email@example.com with sufficient information and evidence, inclusive of images and proof of purchase. Upon receipt we will investigate the matter and determine whether the fault was due to poor use, lack of care, wear and tear or a genuine manufacturing defect. Contact must be made within 30 days of purchase.
If your item(s) appear to be damaged upon arrival, please contact us within 48 hours of receiving your goods, by emailing firstname.lastname@example.org with images and details of the problem. The matter will thereafter be referred to our Support Team, that will put forward a solution based on the circumstances surrounding the related transaction.
If for any reason, important information relating to the handling and care of your product is missing, i.e wash care labels, woven labels, etc, please email email@example.com to request for this information. We cannot be held responsible for any act undertaken by the customer without consulting MOUCA which may result in damage to the product/s due to not following care instructions and guidelines normally present on each item’s wash care label.
Please consider that buying products over the Internet provides a different shopping experience to buying in-store. We have made every effort to display as accurately as possible the colours of our products. However, as the actual colours you see will depend on your monitor settings, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery and we cannot be held responsible for differences which appear as a result of the aforementioned point. All measurements are approximate, but every effort is made to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the Size Guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information is entered onto the system.
Please also note due to the nature of manufacturing, all lengths stated are approximate and variations of/up to 1 inch may occur.
However, if we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel, and you have already paid for the goods, you will receive a full refund.
PRICING & AVAILABILITY
Prices are subject to change without notice. Prices are inclusive of VAT (where applicable). Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
All Goods are subject to availability – we may not be able to supply your order. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from: the product ordered being unavailable from stock, our inability to obtain authorisation of payment, the identification of an error within the product information etc. If there are any problems with your order we shall contact you.
We accept payments from all major debit and credit cards. All transactions are securely processed on MOUCA’s server via Braintree using a verified SSL certificate ensuring that all data provided is encrypted.
MOUCA do not store any debit/credit card information.
If for any reason you wish to obtain a refund you may return your item(s) to us within 28 days of receiving your order. Please complete the returns chart in full, which accompanied your order, and enclose this with your parcel to the returns address provided on the returns form. Please note we do not accept exchanges.
Once received, a return may take up to 10 working days to be processed.
If you have not heard from our returns team within 10 working days of your parcel being delivered, please email: firstname.lastname@example.org
Please ensure you keep proof of postage or tracking number- we will need this if there are issues with your return.
Customers will receive an email notification once their return has been processed (please check your Spam/Junk folder for this automated message).
Kindly note, once a refund has been completed it may take up to 10-14 days to appear in your bank account.
We will only offer a refund for clothing if the garment/s is/are unused, unwashed, in perfect resalable condition with the MOUCA Swing Tag(s) still attached. We cannot accept returns that have been torn, soiled or damaged due to incorrect washing or use.
We are not responsible for any items that are returned to us by mistake.
We cannot accept returns of earrings or jewellery sets which include earrings. This is for hygiene reasons and doesn’t affect your statutory rights.
Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer.